1. These Conditions set out the rights and obligations of the Remover (“we”, “us” or “our”) and the Customer (“you” or “your”). These Terms and Conditions can only be changed with the prior written agreement of both the Remover and the Customer. We cannot provide insurance cover in relation to your goods and you should therefore consider whether you need separate insurance cover. Your attention is drawn to Clause 9, which sets out our liability in respect of your goods.

2. Quotation. 2.1 Our quotation is inclusive of VAT but unless otherwise stated does not include customs, duties, inspections or any other fees or taxes payable to any statutory body. Any such duties or fees will be payable by you in addition to the price stated in the quotation. 2.2 We reserve the right to amend the price stated in the quotation to take account of changes of circumstances which were not taken into account or we were not made aware of when preparing our quotation and are confirmed by us in writing. Such factors may include the following:- 2.2.1 where the work is not carried out or completed within 3 months of the date stated in the quotation; 2.2.2 increased costs resulting from currency fluctuations or changes in taxation or freight charges; 2.2.3 we have to collect or deliver goods at your request above the ground floor and first upper floor; 2.2.4 we supply any additional services; 2.2.5 the work is carried out outside of normal business hours (between 8.00am and 5.00pm) at your request; 2.2.6 we are required to provide additional services not included within the quotation, including the moving, packing, storing or disposal of  extra goods; 

2.2.7 we are unable to obtain access to the delivery or collection point or such accesses inadequate or inappropriate for our vehicles; 2.2.8 we have to pay parking or other charges; or 2.2.9 there are delays or events outside our reasonable control which increase the cost or resources required to complete the work. 2.3 Our quotation does not constitute a contract and accordingly there is no contract between us until you have our written confirmation that we can move your goods on the required date. Such confirmation will be sent within 2 business days following receipt of your acceptance of our quotation and the contracts then concluded will be on these Terms and Conditions. 2.3.1 Changes to a booking must be sent to us in writing by the customer (by email or written letter) and then acknowledged by the office team. 

3. Additional Work & Charges 3.1 Unless otherwise agreed in writing, the following is not included within the quotation:- 3.1.1 dismantling or assembly of units or furniture (including flat pack items); packing of items or possessions packaging and wrapping such as boxes, tape, wrap; 3.1.2 disconnecting, reconnecting, dismantling or reassembling any appliances, fixtures, fittings  or equipment; 3.1.3 Taking down and removal of curtains, blinds, pictures, mirrors and curtain poles; 3.1.4 taking up or removal of fitted floor coverings; 3.1.5 the movement of any item or items which our staff reasonably believe they cannot move safely, whether due to its nature or its position. 3.2 You are recommended to make arrangements for any such work to be provided for separately. 

4. Your Responsibilities 4.1 You must:- 4.1.1 declare in writing to us the value of the goods being removed and/or stored; and pay the ‘Extended Liability’ charge as per the quotation (unless you elect for our liability to be limited to £50 per item as set out in Clause 9.1) 4.1.2 obtain at your own expense all permissions, consents, licences, permits or customs documents required for the removal of the goods; arrange suitable parking with close access to the property  4.1.3 be present, either personally, or through an authorised representative, during the collection and delivery process; Sign all inventories, job sheets or other relevant

documents as confirmation of collection or delivery of the goods. Your authorised representative will sign on your behalf in your absence. 4.1.4 prepare and stabilise all appliances prior to their removal (for example Televisions, Washing Machines etc); ensure all items and possessions are suitably packed in boxes prior to our arrival to begin the removal;  4.1.5 take reasonable precautions to prevent the unauthorised removal of goods not belonging to you and check to ensure that your goods are duly removed; 4.1.6 provide proper protection for goods left unattended or in unoccupied premises; 4.1.7 empty, defrost and clean refrigerators and freezing equipment. 4.1.8 Be present or have a representative available at all times to ensure the property is completely clear and that all furniture and items are loaded 4.1.9 on completion of delivery, check to ensure that our vehicles are completely clear and that all furniture and items are unloaded; 4.1.10 ensure that curtains and blinds are removed; 4.1.11 ensure that all loft spaces are safely accessible, well lit & boarded; 4.2 In addition you must provide us with contact details during the removal process including transit and/or storage of goods to the point of delivery. 4.3 We will not be liable for any loss, damage, cost or additional expense that may occur as a result of your failure to fulfill these obligations unless by reason of our own negligence or breach of contract. 

5. Ownership of Goods 5.1 You confirm to us that the goods being removed are your property or that you have the authority of the owner to enter into this contract in relation to the removal of the goods and the storage thereof. 5.2 You undertake to indemnify us for any claims and keep us indemnified against any claims resulting from any breach by you of Clause 5.1. 

6. Excluded Goods 6.1 Unless previously agreed by us in writing by a director, the following items are excluded from this contract and will not be removed and must not be submitted for store; 6.1.1 prohibited, stolen goods, drugs, pornographic material, potentially dangerous, damaging or explosive items, aerosols, paints and firearms and ammunition; 6.1.2 jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins or goods or collections of any similar kind. 6.1.3 any goods likely to encourage vermin or other pests or to cause infestation or contamination; 6.1.4 perishable items and/or those requiring a controlled environment or refrigerated or frozen food or drink; 6.1.5 animals, birds or fish; 6.1.6 goods requiring any licence or government consent for export or import or any movement contemplated within the removal. 6.2 If we do agree to remove any such goods, we will not accept any liability for loss or damage unless we are negligent or in breach of contract. If you submit any such goods without our knowledge we will make them available for your collection and if you do not collect such goods within a reasonable time we reserve the right to take further steps in relation to the disposal of any such goods. You must indemnify us against any additional charges, expenses, damages, costs or claims incurred by us as a result. 

7. Postponements and Cancellations 7.1 If this agreement is postponed or canceled, we may charge you depending on the amount of notice of cancellation or postponement given. Our charges are as follows:- 7.1.1 more than 7 working days prior to the removal – no charge; 7.1.2 between 3 and 7 working days inclusive before the removal was due to start – not more than 50% of the full balance; 7.1.3 less than 3 working days before the removal was due to start – the full amount. 7.2 For this purpose working days include Mondays to Fridays other than Public Holidays. 7.3 We must be formally notified of any cancellation or postponement in writing by email which will not be deemed as accepted until it has been confirmed by the office team.   

8. Payment 8.1 You must pay our charges so that we have cleared funds in advance of the removal. 8.2 You must not withhold any part of the agreed price. 8.3 We reserve the right to charge interest and administration charges on overdue amounts. 8.4 Payment terms may only be varied with our written agreement in advance. 8.5 Prospective Storage customers will be required to provide proof of identification (drivers licence or passport) and proof of address (valid Utility bill from last 3 months, please see our list of accepted documents) prior to the removal into storage taking place 8.6 Storage customers must set up payments by Direct Debit or Autopay before entering into storage 8.7 Monthly Storage charges will be taken on or around the 1st of each calendar month  8.8 If you do not pay the Storage fees within fourteen (14) days after its Due Date, You must immediately on demand pay us a charge for late payment (the “Late Payment Penalty Charge”) which is 20% of the total invoice.  8.9 If you fail to make the required payment for your storage, we may request that you remove your goods from our care and control and to pay all monies due to us in full. If you fail to make payment and/or remove your goods we may exercise our right to sell or dispose of some or all of the goods under the Torts (Interference with Goods) Act 1977 s.12 and Part II of Schedule 1 of that Act; 8.10 All proceeds from the sale will be put towards the amount owed.

You will be liable for any reasonable expenses we incur in respect of holding the sale or disposing of the goods. Any surplus monies will be paid to you without interest; 8.11 For the purposes of preparing for the sale of the goods under clauses 8.9 or 8.10 or otherwise as permitted by law, we are authorised by you to open any boxes in storage to inspect and identify the contents and we may at our discretion decide which contents will be offered for sale. At our discretion, any items we do not offer for sale may be stored by us for such a period as we consider appropriate and we may invite you to collect those items from us once we have been paid all monies due by you to us for services provided under this or any other agreement.

9. Our Liability for Loss or Damage 9.1 Our liability for negligence or breach of contract or otherwise under common law in relation to your goods is limited to the value declared to us under Clause 4.1.1. or £25,000, whichever is the least. and no such value is declared and payment for ‘Extended Liability’ has not been made prior to removal, or if you so elect, for the maximum amount of £50 per item. In this respect an item is defined as any one article, suite, pair, set, complete case, package, carton or other container. These limits may affect the quotation. 9.2 We are not liable on a “new for old” basis for any lost or damaged goods. 9.3 We shall not be liable to the extent that loss or damage is caused or contributed to by moving goods under your express instructions, against our advice, and in a manner, which is likely to cause damage. 9.4 You must notify us as soon as reasonably possible or at the time of discovery of any damage to your premises or property other than goods submitted for removal and/or storage, subject to time limits for making claims under Clause 12.

10. Excluded Risks 10.1 We are not liable for the following: 10.1.1 Loss or damage to cars or other motor vehicles (except motorcycles and mopeds or the like) and/or, boats and/or caravans unless carried within a closed vehicle, or within a trailer specially constructed or adapted for the purpose, but including loading and unloading, and storage within a suitable building, where carried or stored as an incidental part of a domestic removal and/or storage contract. 10.1.2 Electrical and mechanical derangement unless shown to be as a result of physical external damage to the item concerned or as a result of fire, flood, collision or overturning of road vehicles or other conveyances. 10.1.3 Breakage, scratching, denting, chipping, staining and tearing of items packed by you including trunks, suitcases and the like unless reasonably attributable to physical damage to such items caused by collision or overturning of road vehicles or other conveyances. This policy shall also exclude claims for missing items unless a valued list of contents is supplied by you to us prior to commencement of transit and such list approved by us. 10.1.4 Loss or damage which occurs prior to collection or packing by us or after delivery or unpacking by us. 10.1.5 Loss or damage to jewelry, watches, trinkets, precious stones, precious metals, coins, money, deeds, bonds, securities and stamps or collections of similar kind. 10.1.6 Loss or damage caused by wear and tear, gradual deterioration, warping or shrinkage, moth and/or vermin unless it can reasonably be demonstrated that such loss or damage arose as a result of our actions or failings of those of our subcontractors, agents or servants. 10.1.7 Any consequential loss. 10.1.8 Loss or damage to refrigerated or frozen food and/or drink, plants, house plants, brittle objects, items with inherent defects however caused and/or goods likely to encourage vermin or other pests or to cause infection. 10.1.9 Prohibited or stolen goods, drugs, potentially dangerous, damaging or explosive items including  gas bottles, aerosols, paints, firearms and ammunition. 10.1.10 Animals and their cages or tanks including pets, birds or fish. 10.1.11 Mysterious disappearance of customers goods in transit or in store unless evidence can be provided, and that beyond all reasonable doubt that the loss is solely attributable to the dishonesty or connivance of our employees; 10.1.11 any circumstance not within our reasonable control including strikes or disturbances, acts of nature, fire, floods, lightning, severe weather, shortages of materials, rationing, service failures, failure of or delay of any person from which the party must obtain information in order to perform its obligations under the agreement, failure or delay in any system of electronically transmitting or receiving information or funds, earthquakes, war, revolution, terrorist act, civil commotion, acts of public enemies, blockade, embargo, or any law, order, proclamation, regulation, ordinance, demand or requirement having legal effect of any government or any judicial authority or representative of any such government; 10.2 None of our employees will incur any separate liability to you. 10.3 If the value of your goods in store are, at the time of loss or damage, collectively of greater value than the value declared, then you will bear the equivalent proportion of the claim in the same ratio as the actual value exceeds the declared value 10.4 Our liability is limited to the reasonable cost of repair and no claim will be considered in respect of any depreciation in value of any item as a result of such repair. 10.5 Where any item consists of items in a pair or set, we will not pay more than the value of any particular part or parts which may be lost or damaged, without reference to any special value which such part or parts may have as part of a pair or set, nor more than a proportionate part of the declared value of the pair or set. 10.6 We will take into consideration the age, quality, degree of use and consequent market value of items when calculating any claims.

11. Delays in Transit 11.1 Unless specifically agreed all arrival and departure times are estimates only. 11.2 If a specific timetable is agreed in writing between us and any delay within our reasonable control occurs, we will pay your reasonable expenses resulting from our failure to keep to the agreed written timetable. If through no fault of ours we are unable to deliver your goods and take them into storage then any additional storage charges and delivery charges incurred as a result will be at your expense. 11.3 Waiting Time Charges. Waiting time charges due to delays in completion and gaining access to new property is charged at £80 per hour plus VAT from 1:30pm onwards. 

12. Time Limit for Making Claims You must notify us in writing by email of any loss or damage within 7 days of the collection of goods by you or their delivery by us to their destination, unless we agree to an extension of this time limit. If you fail to make a notification to us of such loss or damage, we will not be liable.

13. Withholding, Sale or Disposal of the Goods: We have a right to withhold and/or ultimately sale or dispose of some or all of the goods until you have paid all our charges and any other payments due under this or any other agreement between us. These may include any charges which we have paid out on your behalf. While we hold the goods, you will be liable to pay all storage charges and other costs incurred by us as a result of withholding your goods and these Terms and Conditions will continue to apply. 

14. Sub-Contracting We reserve the right to subcontract part or all of the work provided for under this Agreement in which case these Terms and Conditions will continue to apply in full. 

15. Storage Charges We may change our storage charges and you will be given one months’ notice of any such change in advance in writing. 

16. Applicable Law These Terms and Conditions are subject to the Law of England and Wales. 

17. Whole Agreement These Terms and Conditions together with our quotation form the whole agreement between us and all other correspondence or oral discussions or representations are excluded. 

18. Termination We may terminate this contract on three months’ notice in writing. If you wish to terminate this agreement while your goods are in storage you must give at least 10 working days’ notice in writing. You remain liable for charges for storage up to the date of release of the goods to you. 

19. Fraud. If the customer  shall make any claim knowing the same to be false or fraudulent as regard to the amount or otherwise,

this agreement  shall become void and all claims hereunder shall be forfeited.

20. Lien

We shall have a right to withhold and ultimately dispose of some or all of your goods if you fail to pay all our charges and other payments due to us. These include any charges, taxes or other levies that we have paid out on your behalf. While we hold the goods  and await payment, you will be responsible for paying reasonable storage charges and all the other necessary expenses that continue to apply. These terms and conditions will apply to the goods held in this way. We have a right to withhold and/or ultimately dispose of some or all of the goods if you have not paid these charges, taxes or levies that we have paid on your behalf in accordance with law

(see above re 1977 Act).