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Sussex Removals Case Study

Case study for Mr and Mrs C – Move from Burgess Hill to Hurstpierpoint

After contacting a string of removal companies regarding our move from Burgess Hill to Hurstpierpoint with no luck. We came across Sussex Removals and Storage, having looked at their website and in particular all the reviews from previous clients, I felt reassured. I decided to try Sussex Removals. The issue we had was that our move was delayed and now due to coincide with our pre-booked holiday. We were committed to move on this date and there was no flexibility, and were not in a position to cancel the holiday which left us with the issue of being in two different countries at once! No other companies understandably were willing to take on the responsibility for the move if we weren’t even going to be present on moving day.

I explained the scenario to Sussex Removals and after speaking to Joe and his team I already felt a sense of relief, they had put my mind at rest and I felt we were finally getting somewhere. They were focusing on a solution, rather than the problem! Both professional yet friendly from the start, they suggested that they visit the new house and would take detailed notes and plans of each room. They put together a floor plan of our new home and advised they would be prepared to collate and pack up our belongings, then move everything to the new house and then set everything up for us there. Furthermore, it was all at a very competitive price and they would even provide the boxes, tape and furniture protectors too!
It seemed too good to be true, and we had no alternative and had to go ahead. Sussex Removals kept us informed of their progress every step of the way, and we agreed to leave our contact details with them for when we were away. They assured us they would only contact us on holiday if it was really necessary. True to their word, they only contacted us on two occasions, one of which was concerning our playhouse proving to be challenging, and they were unable to get assistance for a few days. I was completely reassured that everything was in hand, and we could enjoy our holiday.

On our return from holiday, we got to our new home and everything was as we had hoped. Sussex Removals had moved all our goods in one piece, and set everything up in our new house. Everything was where it should be and no mess was left ether! It was brilliant, being left in a new working home. We were 100% satisfied with the arrangements and service given to us from Joe and his team of experts at Sussex Removals and had complete trust in them at all times. I felt they went above and beyond for us in our difficult situation and took the stress out of our move immediately from the very first conversation we had, so that we could look forward to and enjoy our holiday. I would not hesitate to recommend Sussex Removals to future clients, and would certainly contact them again. They are a reliable and trustworthy team.

To discuss your move and storage requirements contact or call 01273 978278